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Frequently Asked Questions

INSTALLATION: LIGHTS

What makes Pixel Lights different from other permanent lighting companies?

Pixel Lights run on lower voltage amps than any of our competition, which means no power boosters and a more energy efficient system for your home. We provide the first truly DIY, easy to install, fully customizable permanent lighting system, and we aim to continue to bring you the best and brightest in outdoor lighting. Our lights are also unique to the market, as they pop in with a barb (unlike finicky screw cap lighting).

I don’t want to install my Pixel Lights on my own. Can I hire someone to do it?

Absolutely! Even though Pixel Lights are made to be easy to install, not everyone has the time or the tools to do it. Experienced installers can help set up and install your Pixel Lights properly. We recommend contacting us and we can point you in the right direction to find a quality contractor in your area.

What is the Pixel Lights warranty?

Our 3 year warranty covers product that use our recommended equipment and follow the correct installation procedure. And don’t worry, if you move the warranty is transferred to the new owners. Warranties must be applied for within 90 days of installation. 

Do you ship outside of Canada?

Yes, we ship in Canada and to the US. For shipping to other countries please contact us for a quote.

Do I need to hire an electrician?

Pixel Lights are an ultra low voltage, class 2 circuit. No electrician is required!

Do Pixel Lights interfere with Garage Door communication?

Some Permanent Lighting kits operate at the same frequency as various garage door remotes. This is not always the case with Pixel Lights, but it can be an issue. 

We can recommend solutions if you are having this problem. 

INSTALLATION: LIGHTS

Are Pixel Lights waterproof?

Yes, our entire system is built to withstand even the toughest weather conditions! Waterproof to IP 67 and durable, Pixel Lights can be used year-round.

What type of LED are pixel lights?

Our Pixel Lights are individually addressable 24v RGB LEDs.

How far apart are the lights spaced?

Our lights are spaced 9 inches apart, measured from the center of the hole, to the center of the next. 

Is it safe to have permanent outdoor lighting on my house?

Pixel Lights are an extremely safe, low voltage, class 2 circuit. 

What size of hole do I need to drill to fit Pixel Lights?

Pixel Lights snap into a 3/8-inch hole in our Pixel Lights track. If 3rd Party track is used, our Pixel Lights drill bit can be used to get the perfect-sized hole every time! Just space the holes 9 inches, center-to-center, apart!

How many lights can I connect before I need more power?

Pixel Lights are 24v, and a single run can be up to 200 feet. Unlike other permanent lighting companies, our lights do not require power boosters.

Can I replace a damaged light?

Pixel Lights are installed into a 3/8” hole. We recommend using a 1/8” drill bit for the pilot hole, and our 3/8” drill bit for the installation hole. Our starter kit includes our 3/8” drill bit, and it is also available to purchase separately.

What is a pilot hole?

A pilot hole is a small hole drilled into your track that helps place the Pixel Light drill bit so that you are guaranteed a straight row of lights.

How do I terminate the string?

For our warranty, it is required to use a Pixel Lights termination end, which are found on the Pixel Lights store.

INSTALLATION: CONTROLLER

How does the controller connect to the Pixel Lights?

You can use your PC, tablet, or mobile device to connect to the Pixel Lights controller; you just need a WiFi connection

How many controllers do I need for my house?

That depends on how many Pixel Lights you’ll be using! One controller is able to power up to 200 feet on a single output and is designed with two output channels. Therefore, if your controller is centrally located, it can run up to 400 feet of Pixel Lights. 

Most standard homes only require one controller. 

Do I need a power booster to use the controller?

There is no need to use power boosters with Pixel Lights! Pixel Lights run on lower voltage amps than any of our competition, which means no power boosters and a safer, more energy efficient system for your home.

Do Pixel Lights Controllers interfere with Garage Door communication?

Some Permanent Lighting kits operate at the same frequency as various garage door remotes. This is not always the case with Pixel Lights, but it can be an issue. We can recommend solutions if you are having this problem. 

Pixel Lights are an ultra low voltage, class 2 circuit. No electrician is required!

Some Permanent Lighting kits operate at the same frequency as various garage door remotes. This is not always the case with Pixel Lights, but it can be an issue. 

We can recommend solutions if you are having this problem. 

CONTROL YOUR LIGHTS

Can I change the colours and patterns of my Pixel Lights whenever I want?

Yes, and that’s part of the fun of owning Pixel Lights! Change the lighting as often as you’d like depending on the season, holiday, or even your mood. Light up your house with your favourite team’s colours, or to support a cause. 

The possibilities are endless!

Can I customize my Pixel Lights?

There are many different Pixel Lights patterns available, with many different options. 

Our in-app Pattern Builder also allows for near infinite pattern customization!

Where can I download new patterns for my lights?

All patterns for Pixel Lights are in our app! No need for extra downloads. 

New patterns are always being added to our app!

Is it easy to control my Pixel Lights?

Yes! We designed our system to make sure that you feel totally comfortable using the Pixel Lights controller. The lights are entirely controllable in the app.

What if I get a new router, or internet supplier?

Follow this guide to reconnect your Pixel Lights controller.

Pixel Lights Controller Guide

General FAQ About Permanent Lighting

How much does it cost?

All homes are different sizes & depending on the linear footage of your roofline and the complexity of the install will start around $1600. Pixellights quality of wire and lights will rest assure that they are the best. Because there is less hardware and has easy screw together connectors saves you or an installer time and money. Making Pixellights the most affordable system out there.

How long do they last ?

Most system are rated for 50k hours of lighting! Which is equivalent to leaving them on 24/7 for seven years straight like most permanent lights systems. Don’t by over 50k hours or fooled by lifetime warranties. These are electrical items and wear and tear different in all different climates.

Where are the lights installed ?

Depending on the house or business they are normally mounted under the soffit or on the fascia with may styles of channel or track made of different materials. Materials like steel, aluminum

and or plastic channel/track 

Why pick a name brand system ?

The industry is new and since these systems have been out for over 6 years. There is a many copy cat systems on the market that may not last like the name brands. Copy cats buy cheap knock offs controllers and lights to make up systems.

How many colors can one create ?

The possibilities are endless with permanent lighting systems. Some editor use rgb wheels and or pixel slides that can create 16 million colors. Will you use that many of coarse not but it may be fun trying.

What is the maintenance of these systems?

It matters on the system to buy name brand and certified systems. Your dealing with electrial components that can fail just like a light bulb. You dont know when it happens. Some companies can offer extended service plans or limited warranties. Ask your installer ahat fit s best for you.

Why Choose PixelLights as a Installer ?

"PixelLights is Setting a New Standard in Permanent Holiday LED Lighting with First to Have Features unlike others"

  • Does NOT require a Electricial permit or electrian to install.

  • Does NOT require power Boosting, Cutting, Splicing or modifications of any kind.

  • Easy Plug n Play connections with modulure step by step install

  • Less Tools used and Less Ladder time

  • Technology focused, always innovation and improving.

MEET YOUR TRAINERS

Darryl Stewart,Sale Training

John Froese, Tech/Web Support

PixelLights Factory Support

Let Us Help Your Get Started!